Terms & Conditions

Business conditions

1. GENERAL PROVISIONS

1.1. THESE GENERAL BUSINESS TERMS GOVERN THE RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES ARISING FROM THE PURCHASE AGREEMENT CONCLUDED BETWEEN THE SELLER,
VOJTECH LUKA LAH, UL.GEN.KLAPKU 7051/10, KOMÁRNO 94501
Business address: Námestie Kossutha 5, Komárno 94501, Slovakia, which is registered in the Komárno District Office Business registration number: 401-56-64,

ID: 17601584
VAT number 1020364774
VAT number: SK1020364774

(hereinafter ONLY "SELLER") AND BUYERS WHOSE SUBJECT IS THE PURCHASE AND SALE OF GOODS ON THE SELLER'S ELECTRONIC STORE WEBSITE.

SELLER CONTACT DETAILS:
TEL. +421 35 7701125, E-MAIL: GOLDCARP@EUROPE.COM

THE SUPERVISORY AUTHORITY OVER THE FULFILLMENT OF THE CONDITIONS OF THIS AGREEMENT IS

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Nitra region
Staničná 9, P. O. BOX 49A, 950 50 Nitra 1
Department of supervision
tel. no. 037/772 02 16
fax no. 037/772 00 24

http://www.soi.sk

http://www.soi.sk/ sk/Padavanie-dnetov-staznosti-navrhov-a-zaidosti.soi

1.2. THE PARTIES AGREE THAT BY SUBMITTING AN ORDER TO THE SELLER, THE BUYER CONFIRMS THAT HE AGREE THAT THESE GENERAL TERMS AND CONDITIONS AND THEIR TERMS AND CONDITIONS WILL APPLY TO ALL PURCHASE CONTRACTS CONCLUDED ON ANY INTERNET SITE ELECTRONIC OF THE STORE OPERATED BY THE SELLER, ON THE BASIS OF WHICH THE SELLER WILL DELIVER THE GOODS PRESENTED ON THE SUBJECT INTERNET SITE TO THE BUYER (hereinafter JUST "THE PURCHASE AGREEMENT") AND TO ALL RELATIONS BETWEEN THE SELLER AND THE BUYER, ESTABLISHED IN PARTICULAR WHEN THE PURCHASE AGREEMENT IS CONCLUDED AND THE CLAIMS ABOUT THE GOODS.

1.3. THE GENERAL TERMS AND CONDITIONS ARE AN INTEGRAL PART OF THE PURCHASE AGREEMENT. IN THE EVENT THAT THE SELLER AND THE BUYER ENTER INTO A WRITTEN PURCHASE AGREEMENT IN WHICH THEY AGREE ON TERMS DIFFERENT FROM THE GENERAL BUSINESS TERMS AND CONDITIONS, THE PROVISIONS OF THE PURCHASE AGREEMENT WILL TAKE PRIORITY OVER THE GENERAL BUSINESS TERMS AND CONDITIONS.

1.4. THE MERCHANDISE LIST ON ANY E-COMMERCE WEBSITE OPERATED BY THE SELLER IS A CATALOG OF MERCHANDISE COMMONLY DELIVERED AND THE SELLER DOES NOT GUARANTEE THE IMMEDIATE AVAILABILITY OF ALL ITEMS LISTED. THE AVAILABILITY OF THE GOODS WILL BE CONFIRMED FOR THE BUYER BASED ON THE BUYER'S QUESTION.

2. METHOD OF CONCLUSION OF THE PURCHASE CONTRACT

2.1. THE PURCHASE CONTRACT IS CONCLUDED BY THE BINDING ACCEPTANCE OF THE BUYER'S SELLER'S PROPOSAL FOR CONCLUSION OF A PURCHASE CONTRACT IN THE FORM OF AN EMAIL MESSAGE FROM THE BUYER SENT TO THE SELLER AND/OR IN THE FORM OF A FORM COMPLETED AND SENT BY THE BUYER ON THE SELLER'S WEBSITE AND/OR IN THE FORM OF A TELEPHONE ORDER FROM THE BUYER TO THE SELLER (hereinafter ONLY "ORDER ").

2.2. BINDING ACCEPTANCE OF THE BUYER'S ORDER BY THE SELLER IS CONFIRMATION BY THE SELLER TO THE BUYER OF ORDER ACCEPTANCE AFTER PREVIOUS ACCEPTANCE OF THE ORDER BY THE BUYER AND AFTER VERIFYING THE AVAILABILITY OF THE GOODS, THE VALID PRICES AND THE DELIVERY DATE OF THE GOODS REQUIRED BY THE BUYER. AUTOMATICALLY MADE NOTIFICATION OF ORDER ACCEPTANCE IN THE SELLER'S ELECTRONIC SYSTEM, WHICH THE BUYER RECEIVES TO HIS EMAIL ADDRESS IMMEDIATELY AFTER SENDING HIS ORDER, IS NOT CONSIDERED A BINDING ACCEPTANCE OF THE ORDER; THIS NOTICE IS FOR INFORMATIONAL PURPOSES ONLY TO NOTIFY THE BUYER OF RECEIPT OF HIS ORDER. IF NECESSARY, ALL FURTHER INFORMATION REGARDING HIS ORDER WILL BE SENT TO THE BUYER'S EMAIL ADDRESS.

2.3. THE MANDATORY ACCEPTANCE OF THE ORDER CONTAINS AT LEAST INFORMATION ON THE NAME AND SPECIFICATION OF THE GOODS WHOSE SALE IS THE SUBJECT OF THE PURCHASE CONTRACT, FURTHER INFORMATION ON THE PRICE OF THE GOODS AND/OR OTHER SERVICES, INFORMATION ON THE DELIVERY TIME OF THE GOODS, THE NAME AND DATA ON THE PLACE WHERE THE GOODS SHOULD BE DELIVERED AND DATA O PRICES, TERMS, METHOD AND DATE OF TRANSPORT OF THE GOODS TO THE AGREED PLACE OF DELIVERY OF THE GOODS FOR THE BUYER, DATA ON THE SELLER (TRADE NAME, REGISTERED OFFICE, TIN, NUMBER OF ENTRY IN THE COMMERCIAL REGISTRY, ETC.), OR OTHER DATA.

2.4. IN THE CASE OF ONGOING PROMOTIONS, THE SALE OF GOODS ON THE SELLER'S WEBSITE IS GOVERNED BY THE BINDING CONDITIONS OF THE RELEVANT PROMOTION IN ADDITION TO THESE GENERAL BUSINESS TERMS AND CONDITIONS. IF THE BUYER ORDERS GOODS IN CONTRARY TO THE TERMS OF THE RELEVANT PROMOTION, THE SELLER IS RIGHT TO CANCEL THE BUYER'S ORDER. THE CUSTOMER WILL BE INFORMED ABOUT THE CANCELLATION OF THE ORDER BY TELEPHONE OR VIA E-MAIL, AND IN THE CASE OF PAYMENT OF THE PURCHASE PRICE OR A PART OF IT, THE FUNDS WILL BE RETURNED WITHIN 14 DAYS TO THE ACCOUNT SPECIFIED BY THE CUSTOMER, UNLESS OTHERWISE AGREED WITH THE SELLER.

3. RIGHTS AND OBLIGATIONS OF THE SELLER

3.1. THE SELLER IS OBLIGED:

DELIVERY BASED ON ORDER CONFIRMED BY SELLER BUYERGOODS IN THE AGREED QUANTITY, QUALITY AND DATE AND PACK IT OR EQUIP IT FOR TRANSPORTATION IN THE WAY NECESSARY FOR ITS PRESERVATION AND PROTECTION,

TO ENSURE THAT THE DELIVERED GOODS COMPLY WITH VALID LEGAL REGULATIONS OF THE SR

GIVE TO THE BUYER WITH THE GOODS IN WRITING OR ELECTRONIC FORM AT THE LATEREST ALL THE DOCUMENTS NECESSARY FOR ACCEPTANCE AND USE OF THE GOODS AND OTHER DOCUMENTS PRESCRIBED BY VALID LEGAL REGULATIONS (INSTRUCTIONS IN SLOVAK LANGUAGE, WARRANTY CERTIFICATE, DELIVERY DOCUMENT, TAX DOCUMENT).

3.2. THE SELLER HAS THE RIGHT TO PROPER AND TIMELY PAYMENT OF THE PURCHASE PRICE FROM THE BUYER FOR THE GOODS DELIVERED.

3.3. THE VOJTECH LUKA LAH COMPANY RESERVES THE RIGHT TO VERIFY THE IDENTITY OF THE BUYER OR THE PERSON AUTHORIZED TO RECEIVE THE GOODS WHEN PICKING UP THE GOODS IN PERSON AT ITS GOLD CARP STORE, IN CASES WHEN THE DELIVERY OF THE GOODS IS PAID IN ADVANCE BY THE BUYER BY CARD, BY BANK TRANSFER OR INTERMEDIATE CTVOM INVOICE WITH Maturity.

4. BUYER'S RIGHTS AND OBLIGATIONS4.1. THE BUYER IS OBLIGED:

TO RECEIVE PURCHASED OR ORDERED GOODS,

PAY THE SELLER THE AGREED PURCHASE PRICE IN THE AGREED DUE TIME INCLUDING THE COSTS OF DELIVERY OF THE GOODS,

DO NOT DAMAGE THE GOOD REPUTATION OF THE SELLER,

4.2. THE BUYER HAS THE RIGHT TO DELIVERY OF GOODS IN THE QUANTITY, QUALITY, TIME AND PLACE AGREED BY THE CONTRACTING PARTIES IN THE BINDING ACCEPTANCE OF THE ORDER.

5. DELIVERY AND PAYMENT TERMS

5.1. THE GOODS ARE SOLD ACCORDING TO THE EXHIBITED SAMPLES, CATALOGS, TYPE SHEETS AND SAMPLE BOOKS OF THE SELLER PLACED ON THE WEBSITE OF THE SELLER'S ELECTRONIC STORE. THE DELIVERED GOODS HAVE A MINIMUM SHELF LIFE OF MORE THAN 2 MONTHS BEFORE THE DATE OF CONSUMPTION. IN THE CASE OF A SHORTER DURATION TIME, THE SELLER WILL CONTACT THE BUYER BY PHONE OR EMAIL BEFORE DELIVERY AND WILL DELIVER THE GOODS ONLY AFTER THE BUYER'S CONSENT.

5.2. THE BUYER IS OBLIGED TO PICK UP THE GOODS AT THE PLACE SPECIFIED IN THE SELLER'S ACCEPTANCE OF THE BUYER'S ORDER. . AFTER 14 DAYS FROM THE DAY WHEN THE BUYER WAS OBLIGATED TO ACCEPT THE GOODS, THE SELLER IS RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT AND SELL THE GOODS TO A THIRD PERSON.

5.3. THE SELLER IS AUTHORIZED TO REQUEST THE BUYER TO PICK UP THE GOODS BEFORE THE PERIOD AGREED IN THE PURCHASE CONTRACT EXPIRES.

5.4. THE WEIGHT, DIMENSIONS AND OTHER DATA ON THE GOODS CONTAINED IN THE SELLER'S CATALOGUES, PROSPECTUS AND OTHER DOCUMENTS PROVIDED BY THE MANUFACTURER MAY DIFFER FROM THE REALITY BY ± 3% OF THE INDICATED VALUE.

5.5. THE PLACE OF DELIVERY OF THE GOODS IS THE PLACE INDICATED IN THE ACCEPTANCE OF THE ORDER BY THE SELLER, UNLESS THE CONTRACTING PARTIES AGREE OTHERWISE IN THE PURCHASE CONTRACT.

5.6. IF THE SELLER DELIVERS THE GOODS TO THE BUYER TO THE PLACE SPECIFIED BY THE BUYER IN THE PURCHASE AGREEMENT, THE BUYER IS OBLIGED TO RECEIVE THE GOODS PERSONALLY OR ENSURE THAT THE GOODS ARE RECEIVED BY A PERSON HE AUTHORIZES TO RECEIVE THE GOODS SPECIFIED IN THE PURCHASE AGREEMENT IN THE EVENT OF HIS/HER ABSENCE WRITE A DELIVERY AND HANDOVER PROTOCOL GOODS. THE THIRD PERSON AUTHORIZED TO RECEIVE THE GOODS SPECIFIED IN THE PURCHASE AGREEMENT IS REQUIRED TO SUBMIT TO THE SELLER THE ORIGINAL OR COPY OF THE PURCHASE AGREEMENT AND PROOF OF PAYMENT FOR THE GOODS AND A WRITTEN AUTHORIZATION. IF IT IS NECESSARY TO REPEAT THE DELIVERY OF THE GOODS DUE TO THE BUYER'S ABSENCE AT THE PLACE SPECIFIED IN THE PURCHASE CONTRACT, ALL THE COSTS ARISING FROM THIS WILL BE PAYED BY THE BUYER, IN PARTICULAR THE REPEATED DELIVERY OF THE GOODS TO THE PLACE DESTINATED IN THE PURCHASE CONTRACT AND STORAGE IN THE AMOUNT SPECIFIED IN SECTION 3 HEREOF ARTICLE OF THESE GENERAL TERMS AND CONDITIONS CONDITION. THE GOODS ARE CONSIDERED ACCEPTED WITHIN THE MEANING OF SECTION 10.2. OF THESE GENERAL TERMS AND CONDITIONS.

5.7. BUYERS ARE RECOMMENDED TO CHECK THE SHIPMENT, I.E. THE GOODS, AS WELL AS ITS PACKAGING, IMMEDIATELY UPON ITS DELIVERY. IF THE BUYER DISCOVERS THAT THE GOODS OR THE PACKAGING OF THE GOODS IS MECHANICALLY DAMAGED, HE IS OBLIGATED TO NOTIFY THIS FACT TO THE CARRIER AND TO CHECK THE CONDITION OF THE GOODS IN HIS PRESENCE. IN THE EVENT OF DAMAGE TO THE GOODS WHEN RECEIVING IT, THE BUYER IS RECOMMENDED TO MAKE A RECORD ON THE EXTENT AND NATURE OF THE GOODS DAMAGE (DAMAGE RECORD), THE CORRECTNESS OF WHICH IS CONFIRMED BY THE CARRIER. ON THE BASIS OF THE RECORD MADE IN THIS WAY AND DELIVERED TO THE SELLER, AFTER CONCLUDING THE DAMAGE EVENT WITH THE CARRIER, THE SELLER CAN PROVIDE REMEDY OF THE SHORTAGE OF GOODS, A DISCOUNT ON THE GOODS AND IN THE CASE OF IRRECTORABLE DEFECTS OF THE GOODS, SUPPLY NEW GOODS TO THE BUYER.

5.8. PAYMENT METHODS:
- PAYMENT ON COD,
- IN CASH WHEN RECEIVING THE GOODS AT THE BRANCH,
- PAYMENT ON ACCOUNT,

5.9. PAYMENT IN ADVANCE BY TRANSFER TO THE ACCOUNT. IF YOU CHOOSE PAYMENT BY CLASSIC BANK TRANSFER, WE WILL SEND YOU AN ADVANCE INVOICE BY EMAIL. AFTER THE PAYMENT IS ACCREDITED TO OUR ACCOUNT, WE WILL SEND THE SHIPMENT BY THE AGREED SHIPPING METHOD. IT IS NECESSARY THAT THE AMOUNT BE CREDITED TO OUR ACCOUNT NO LATER THAN FIVE WORKING DAYS AFTER THE ORDER IS CONFIRMED, OTHERWISE THE ORDER MAY BE CONSIDERED CANCELED. WHEN PICKING UP THE GOODS IN PERSON, IT IS NECESSARY TO PROVIDE PROOF OF IDENTITY (CITIZEN'S CARD, PASSPORT).

6. PURCHASE PRICE
ALL PRICES INCLUDE VAT.

6.1. THE BUYER IS OBLIGED TO PAY TO THE SELLER THE PURCHASE PRICE OF THE GOODS AGREED IN THE PURCHASE CONTRACT AND/OR ACCORDING TO THE SELLER'S PRICE LIST VALID AT THE TIME OF THE CONCLUSION OF THE PURCHASE CONTRACT, INCLUDING THE COSTS OF DELIVERY OF THE GOODS (hereinafter "PURCHASE PRICE") IN THE FORM OF CASH PAYMENT IN THE DESIGNATED SELLER'S OFFICES, COD ON LOCATION DELIVERY OF GOODS, COD ON DELIVERY THROUGH A COMPANY PROVIDING POSTAL SERVICES, PAYMENT THROUGH A COMPANY PROVIDING CONSUMER LOANS OR BY CASHLESS TRANSFER TO THE SELLER'S ACCOUNT, MENTIONED IN THE BINDING ACCEPTANCE OF THE ORDER.

6.2. IF THE BUYER PAYS THE PURCHASE PRICE TO THE SELLER BY NON-CASH TRANSFER, THE DAY WHEN THE ENTIRE PURCHASE PRICE HAS BEEN CREDITED TO THE SELLER'S ACCOUNT IS CONSIDERED THE DAY OF PAYMENT.

6.3. THE BUYER IS OBLIGED TO PAY TO THE SELLER THE PURCHASE PRICE FOR THE AGREED GOODS WITHIN THE TIME PERIOD ACCORDING TO THE PURCHASE CONTRACT, BUT NOT AT THE LATEREST WHEN THE GOODS ARE RECEIVED.

6.4. IF THE BUYER PAYS THE SELLER THE PURCHASE PRICE FOR THE GOODS AGREEED IN THE PURCHASE CONTRACT, THE BUYER IS RIGHT TO WITHDRAW FROM THE PURCHASE CONTRACT AND DEMAND A REFUND OF THE PURCHASE PRICE ONLY IN ACCORDANCE WITH THE VALID LEGAL REGULATIONS OF THE SR.

6.5. THE COSTS ASSOCIATED WITH THE ASSEMBLY AND DELIVERY OF THE GOODS ARE NOT INCLUDED IN THE PURCHASE PRICE OF THE GOODS AND THE SELLER IS NOT OBLIGATED TO PROVIDE THESE SERVICES TO THE BUYER.

6.6. ALL PROMOTIONS ARE VALID WHILE STOCKS LAST UNLESS OTHERWISE STATED FOR THE SPECIFIC PRODUCT.

7. ACQUISITION OF OWNERSHIP AND TRANSFER OF RISK OF DAMAGE TO THE GOODS

7.1. THE BUYER ACQUIRES OWNERSHIP OF THE GOODS UNTIL FULL PAYMENT OF THE ENTIRE PURCHASE PRICE FOR THE GOODS.

7.2. THE RISK OF DAMAGE TO THE GOODS PASSES TO THE BUYER AT THE TIME WHEN HE ACCEPTS THE GOODS FROM THE SELLER, OR IF HE DOES NOT DO SO IN TIME, THEN AT THE TIME WHEN THE SELLER ALLOWS HIM TO HANDLE THE GOODS AND THE BUYER DOES NOT TAKE THE GOODS.

8. COMPLAINTS PROCEDURE (RESPONSIBILITY FOR ERRORS, WARRANTY, COMPLAINTS)

8.1. THE SELLER IS RESPONSIBLE FOR DEFECTS OF THE GOODS AND THE BUYER IS OBLIGED TO IMMEDIATELY MAKE A CLAIM WITH THE SELLER IN ACCORDANCE WITH THE VALID CLAIMS PROCEDURE. INFORMATION ON SERVICE POINTS FOR WARRANTY AND POST-WARRANTY SERVICE IS GIVEN ON THE BACK OF THE WARRANTY LETTER, RESP. IF NECESSARY, THEY WILL BE PROVIDED TO THE BUYER UPON REQUEST BY PHONE OR VIA E-MAIL.

8.2. THE HANDLING OF COMPLAINTS IS SUBJECT TO THIS COMPLAINT RULE. BY SENDING THE ORDER TO THE SELLER, THE BUYER CONFIRMS THAT HE HAS READ THE COMPLAINTS RULE AND IS AWARE OF THE TERMS AND METHODS OF COMPLAINTS FOR GOODS, INCLUDING INFORMATION ON WHERE THE COMPLAINT CAN BE SUBMITTED, AND ABOUT PERFORMING WARRANTY REPAIRS IN ACCORDANCE WITH SECTION § 18 ODS. 1 LAW NO. 250/2007 Z . Z. ON CONSUMER PROTECTION AND AMENDMENT OF SLOVAK NATIONAL COUNCIL ACT NO. 372/1990 Coll. ON OFFENSES PURSUANT TO LATER REGULATIONS (hereinafter ONLY "THE LAW").

8.3. THE CLAIMS REGULATION APPLIES TO GOODS PURCHASED BY THE BUYER FROM THE SELLER IN THE FORM OF AN ELECTRONIC STORE ON THE SELLER'S ELECTRONIC STORE WEBSITE.

8.4. THE COMPLAINTS PROCEDURE IN THIS FORM IS VALID FOR ALL BUSINESS CASES, UNLESS OTHER WARRANTY TERMS ARE CONTRACTUALLY NEGOTIATED.

8.5. THE BUYER HAS THE RIGHT TO CLAIM A WARRANTY FROM THE SELLER ONLY FOR GOODS THAT SHOW ERRORS WHICH ARE THE FAULT OF THE MANUFACTURER, SUPPLIER OR SELLER, ARE COVERED BY THE WARRANTY AND WERE PURCHASED FROM THE SELLER.

8.6. THE BUYER IS REQUIRED TO PERFORM AN INSPECTION OF THE GOODS WHEN RECEIVING THE GOODS. IF HE DOES NOT DO SO, HE CAN MAKE CLAIMS FROM DEFECTS DISCOVERED DURING THIS INSPECTION ONLY IF HE PROVES THAT THE GOODS ALREADY HAD THESE DEFECTS AT THE TIME THE GOODS WERE RECEIVED.

8.7. DURING THE WARRANTY PERIOD, THE CUSTOMER HAS THE RIGHT TO REMOVE THE DEFECT FREE OF CHARGE AFTER PRESENTING THE GOODS INCLUDING ACCESSORIES, DOCUMENTATION AND INSTRUCTIONS TO AN AUTHORIZED SELLER REPRESENTATIVE, TOGETHER WITH THE WARRANTY LETTER AND PROOF OF PAYMENT.

8.8. IF THE GOODS SHOW DEFECTS, THE CUSTOMER HAS THE RIGHT TO MAKE A CLAIM AT THE SELLER'S OFFICE IN ACCORDANCE WITH SECTION § 18 ODS. 2 OF THE LAW. THE BUYER INDICATES THE TYPE AND SCOPE OF THE GOODS' DEFECTS IN THE LETTER AND SENDS THIS LETTER TO THE SELLER TOGETHER WITH THE CLAIMED GOODS, A COPY OF THE PROOF OF PURCHASE AND A COPY OF THE WARRANTY LETTER. THE COMPLAINT PROCEDURE BEGINS ON THE DAY OF DELIVERY OF THE MENTIONED DOCUMENTS FOR CLAIMING THE COMPLAINT AND THE CLAIMED GOODS TO THE SELLER. THE BEGINNING OF THE COMPLAINT PROCEDURE IS ALSO THE DAY OF APPLICATION OF THE COMPLAINT. THE CLAIMED GOODS MUST BE DELIVERED TO THE SELLER'S HEADQUARTERS, UNLESS THE PARTIES AGREE OTHERWISE (E.G. DELIVERY THE GOODS DIRECTLY TO THE SERVICE CENTER).

8.9. THE SELLER IS OBLIGED TO ACCEPT THE COMPLAINT IN ANY STORE WHERE ACCEPTANCE OF COMPLAINTS IS POSSIBLE, I.E. AT ITS HEADQUARTERS OR AT A DESIGNATED PERSON IN ACCORDANCE WITH SECTION § 18 ODS. 2 OF THE LAW.

8.10. AT THE PLACE DESIGNATED ACCORDING TO SECTION 8.9 OF THESE GENERAL BUSINESS TERMS AND CONDITIONS FOR RECEIVING COMPLAINTS, THE SELLER IS OBLIGED TO ENSURE THE PRESENCE OF THE PERSON AUTHORIZED TO HANDLE COMPLAINTS IN ACCORDANCE WITH SECTION § 18 ODS. 3 OF THE LAW.

8.11. THE BUYER IS OBLIGED TO REPORT DEFECTS OF THE GOODS TO THE SELLER WITHOUT UNNECESSARY DELAY, OTHERWISE THE BUYER'S RIGHT TOTO THE SELLER TO REMOVE THE ERROR FREE OF CHARGE.

8.12. THE SELLER OR DESIGNATED PERSON WILL ISSUE THE BUYER A CONFIRMATION OF CLAIMING THE GOODS IN AN APPROPRIATE FORM CHOSEN BY THE SELLER, E.G. IN THE FORM OF EMAIL OR IN WRITING FORM, IN WHICH IT IS OBLIGED TO INDICATE EXACTLY THE DEFECTS OF THE GOODS IN ACCORDANCE WITH UST. § 18 ODS. 5 OF THE LAW AND INSTRUCT THE CONSUMER ABOUT HIS RIGHTS ARISING FROM PAR. § 622 A UST. § 623 OF THE CIVIL CODE. IF THE COMPLAINT IS MADE THROUGH REMOTE COMMUNICATION, THE SELLER IS OBLIGED TO DELIVER CONFIRMATION OF THE COMPLAINT TO THE BUYER IMMEDIATELY; IF IT IS NOT POSSIBLE TO DELIVER THE CONFIRMATION IMMEDIATELY, IT MUST BE DELIVERED WITHOUT UNNECESSARY DELAY, BUT AT THE LATEREST WITH PROOF OF PROCESSING THE CLAIM; THE CONFIRMATION OF THE APPLICATION OF THE CLAIM DOES NOT HAVE TO BE DELIVERED IF THE BUYER HAS AN OPPORTUNITY TO PROVE THE APPLICATION OF THE CLAIM IN ANOTHER WAY.

8.13. BASED ON THE DECISION OF THE BUYER, WHICH OF ITS RIGHTS IN THE MEANING OF PAR. § 622 A UST. § 623 OF THE CIVIL CODE APPLIES, IS THE SELLER OR DESIGNATED PERSON OBLIGED TO DETERMINE THE METHOD OF HANDLING THE CLAIM ACCORDING TO SECTION § 2 LETTER. M) THE LAW IMMEDIATELY, IN MORE COMPLEX CASES WITHIN 3 DAYS FROM THE START OF THE COMPLAINT PROCEDURE, IN JUSTIFIED CASES, ESPECIALLY IF A COMPLEX TECHNICAL ASSESSMENT OF THE CONDITION OF THE GOODS IS REQUIRED, NO LATER THAN 30 DAYS FROM THE START OF THE COMPLAINT PROCEDURE. AFTER DETERMINING THE METHOD OF HANDLING THE CLAIM, THE SELLER OR DESIGNATED PERSON WILL HANDLE THE CLAIM IMMEDIATELY, IN JUSTIFIED CASES THE CLAIM CAN BE HANDLED LATER. HOWEVER, PROCESSING OF THE COMPLAINT MUST NOT TAKE LONGER THAN 30 DAYS FROM THE DAY OF THE CLAIM. AFTER THE DEADLINE FOR HANDLING THE CLAIM HAS EXPIRED, THE CONSUMER HAS THE RIGHT TO WITHDRAW FROM THE CONTRACT OR HAS THE RIGHT TO EXCHANGE THE GOODS FOR NEW GOODS. THE SELLER INFORMS THE BUYER OF THE END OF THE COMPLAINT PROCEDURE AND THE RESULT OF THE COMPLAINT IN THE FORM AGREED BETWEEN BOTH CONTRACTING PARTIES (by E-MAIL AND REGISTERED LETTER) AND AT THE SAME TIME THE BUYER WILL BE DELIVERED WITH THE GOODS WITH THE COMPLAINT PROTOCOL. IF THE BUYER HAS SUBMITTED A CLAIM FOR THE GOODS DURING THE FIRST 12 MONTHS FROM THE CONCLUSION OF THE PURCHASE CONTRACT, THE SELLER MAY HANDLE THE CLAIM BY REJECTING IT ONLY ON THE BASIS OF THE STATEMENT OF AN EXPERT OR OPINION ISSUED BY AN AUTHORIZED, NOTIFIED OR ACCREDITED PERSON OR THE OPINION OF PERSONS (hereinafter ONLY "PROFESSIONAL ASSESSMENT OF GOODS"). REGARDLESS OF THE RESULT OF THE EXPERT ASSESSMENT, THE SELLER MAY NOT DEMAND FROM THE BUYER THE COSTS OF EXPERT ASSESSMENT OF THE GOODS OR OTHER COSTS RELATED TO THE EXPERT ASSESSMENT OF THE GOODS.

IF THE BUYER CLAIMED THE PRODUCT AFTER 12 MONTHS FROM THE CONCLUSION OF THE PURCHASE CONTRACT AND THE SELLER REJECTED IT, THE PERSON WHO HANDLED THE CLAIM IS OBLIGED TO INDICATE IN THE DOCUMENT ABOUT THE HANDLING OF THE CLAIM TO WHOM THE BUYER CAN SEND THE GOODS FOR AN EXPERT ASSESSMENT. IF THE BUYER SENDS THE GOODS FOR EXPERT ASSESSMENT TO THE SPECIFIED PERSON MENTIONED IN THE CLAIM PROCEDURE DOCUMENT, THE COSTS OF THE EXPERT ASSESSMENT OF THE GOODS AS WELL AS ALL OTHER RELATED EXPERT EXPENSES ARE BEARED BY THE SELLER REGARDLESS OF THE RESULT OF THE EXPERT ASSESSMENT. IF THE BUYER PROVES THE RESPONSIBILITY OF THE SELLER FOR THE CLAIMED DEFECT OF THE GOODS BY PROFESSIONAL ASSESSMENT, THE BUYER MAY APPLY THE CLAIM AGAIN; THE WARRANTY PERIOD DOES NOT EXPIRE WHILE THE PROFESSIONAL ASSESSMENT OF THE GOODS IS PERFORMED. THE SELLER IS OBLIGED TO REIMBURSE THE BUYER WITHIN 14 DAYS FROM THE DAY OF THE RE-APPLIED CLAIM ALL COSTS EXPENDED FOR EXPERT ASSESSMENT OF THE GOODS, AS WELL AS ALL RELATED EXPENSES SPECIFICALLY EXPENDED. A CLAIM THAT IS APPLIED AGAIN CANNOT BE REJECTED.

8.14. INSTEAD OF REMOVING THE DEFECT, THE SELLER CAN ALWAYS EXCHANGE THE DEFECTIVE ITEM WITH A DEFECTIVE ONE IF THIS DOES NOT CAUSE SERIOUS DIFFICULTIES FOR THE BUYER.

8.15. THE SELLER IS OBLIGED TO HANDLE THE COMPLAINT AND TERMINATE THE COMPLAINT PROCEDURE IN ONE OF THE FOLLOWING METHODS:

BY DELIVERY OF REPAIRED GOODS,

EXCHANGE OF GOODS,

REFUNDING THE PURCHASE PRICE OF THE GOODS,

BY A WRITTEN INVITATION FOR ACCEPTANCE BY THE SELLER OF THE DESIGNATED PERFORMANCE,

JUSTIFIED REJECTION OF GOODS CLAIMS.

8.16. THE SELLER IS OBLIGATED TO PROVIDE WRITTEN DOCUMENT TO THE BUYER ON THE METHOD OF DETERMINING THE METHOD OF HANDLING THE COMPLAINT AND ON THE HANDLING OF THE COMPLAINT NO LATER THAN 30 DAYS FROM THE DAY OF THE CLAIM THROUGH THE PROVIDER OF THE POST OR COURIER OR DELIVERY SERVICE, OR VIA E-MAIL.

8.17. THE WARRANTY PERIOD IS 24 MONTHS (UNLESS ANOTHER WARRANTY PERIOD IS DETERMINED FOR SPECIFIC CASES) AND STARTS FROM THE DAY THE BUYER ACCEPTS THE GOODS.

8.18. THE WARRANTY PERIOD IS EXTENDED BY THE TIME DURING WHICH THE BUYER COULD NOT USE THE GOODS DUE TO THE WARRANTY REPAIR OF THE GOODS.

8.19. IN THE CASE OF EXCHANGE OF GOODS FOR A NEW ONE, THE BUYER WILL RECEIVE A DOCUMENT ON WHICH THE EXCHANGED GOODS WILL BE MENTIONED, AND ANY OTHER CLAIMS ARE APPLIED ON THE BASE OF THE ORIGINAL DELIVERY NOTE AND THIS CLAIM DOCUMENT. IN THE CASE OF EXCHANGE OF GOODS FOR NEW GOODS, THE WARRANTY PERIOD STARTS AGAIN FROM RECEIPT OF NEW GOODS, BUT ONLY FOR NEW GOODS.

8.20. ALL WARRANTY REPAIRS ARE FREE OF CHARGE IF THE CLAIMS TO CLAIM THE WARRANTY ACCORDING TO SECTION 8.16 OF THESE GENERAL TERMS AND CONDITIONS HAVE NOT EXPIRED BY THE TIME THEY ARE APPLIED.

8.21. UNTILEVEN IF IT IS A REMOVABLE DEFECT, THE CLAIM WILL BE HANDLED DEPENDING ON THE BUYER'S DECISION ACCORDING TO SECTION 8.13. OF THESE CLAIMS AND BUSINESS TERMS AS FOLLOWS:

SELLER WILL PROVIDE DEFECT REMEDY, OR

SELLER WILL REPLACE FAULTY GOODS.

8.22. IF IT IS A DEFECT THAT CANNOT BE REMOVED, OR A DEFECT THAT CAN BE REMOVED SINGLE TIMES, OR A GREATER NUMBER OF DIFFERENT DEFECTS THAT CAN BE REMOVED, AND WHICH PREVENT THE GOODS FROM BEING PROPERLY USED AS WITHOUT DEFECTS, THE SELLER WILL PROVIDE DEPENDING ON R DECISIONS OF THE BUYER ACCORDING TO SECTION 8.13 . OF THESE COMPLAINT AND BUSINESS TERMS AND CONDITIONS COMPLAINTS IN THE FOLLOWING WAY:

EXCHANGE OF GOODS FOR DIFFERENT, FUNCTIONAL GOODS WITH THE SAME OR BETTER TECHNICAL PARAMETERS, OR

IF THE SELLER IS NOT ABLE TO EXCHANGE THE GOODS FOR ANOTHER ONE, THEY WILL SETTLE THE CLAIM BY ISSUING A CREDIT NOTE FOR THE DEFECTIVE GOODS.

8.23. COMPLAINT PROCESSING APPLIES ONLY TO THE ERRORS LISTED IN THE COMPLAINT FORM.

8.24. FOR THE PURPOSES OF COMPLAINTS, THE OCCURRENCY OF ONE REMOVABLE ERROR MORE THAN TWICE IS CONSIDERED A REPEATED REMOVABLE ERROR.

8.25. FOR THE PURPOSES OF COMPLAINTS, THE OCCURRENCE OF MORE THAN THREE DIFFERENT REMOVABLE DEFECTS AT THE SAME TIME IS CONSIDERED TO BE A GREATER NUMBER OF DIFFERENT REMOVABLE DEFECTS.

8.26. FOR THE PURPOSES OF COMPLAINTS, THE PERIOD DURING WHICH THE BUYER CANNOT PROPERLY USE THE GOODS AFTER THE CONCLUSION OF THE PURCHASE CONTRACT DUE TO DEFECTS OF THE GOODS IS CONSIDERED TO BE MORE THAN 180 DAYS TOGETHER.

8.27. IN THE EVENT THAT THE SELLER TERMINATES THE COMPLAINT PROCEDURE AS A JUSTIFIED REJECTION OF THE CLAIM, BUT THE DEFECT OF THE PRODUCT OBJECTIVELY EXISTS AND HAS NOT BEEN REMOVED, THE BUYER MAY EXERCISE THEIR RIGHT TO REMEDY THE PRODUCT DEFECT THROUGH THE COURT.

9. PERSONAL DATA AND THEIR PROTECTION / SEE PROTECTION OF PERSONAL DATA SECTION /

You can find more information about personal data protection here.

10. WITHDRAWAL FROM THE PURCHASE CONTRACT

10.1.

10.2. THE BUYER HAS THE RIGHT TO WITHDRAW FROM THE PURCHASE AGREEMENT WITHOUT GIVING A REASON UNDER THE CONDITIONS SET FORTH BY LAW NO. 102/2014 Z.Z. ON CONSUMER PROTECTION IN THE SALE OF GOODS OR PROVISION OF SERVICES BASED ON A CONTRACT CONCLUDED AT A DISTANCE OR A CONTRACT CONCLUDED OUTSIDE THE SELLER'S PREMISES AND ON THE AMENDMENT OF SOME LAWS (hereinafter referred to as the "LAW ON THE PROTECTION OF THE CONSUMER IN THE SALE OF GOODS") WITHIN 14 DAYS FROM THE DAY ACCEPTANCE OF GOODS . THE BUYER HAS THE RIGHT WITHIN THIS PERIOD TO UNPACK AND TRY THE GOODS IN A SIMILAR WAY AS USUAL WHEN PURCHASING IN A CLASSIC "STONE" STORE. HOWEVER, TRYING IT DOES NOT MEAN TO START USING THE GOODS AND SUBSEQUENTLY RETURN IT TO THE SELLER. THE GOODS ARE CONSIDERED PURCHASED AS AN ACCEPTED PURCHASE AVAILABLE AT THE MOMENT WHEN DESIGNATED BY OR BUYER A THIRD PERSON WITH THE EXCEPTION OF THE CARRIER WILL ACCEPT ALL PARTS OF THE GOODS ORDERED, OR IF

A) GOODS ORDERED BY THE BUYER IN ONE ORDER ARE DELIVERED SEPARATELY, AT THE MOMENT THEY RECEIVE THE GOODS WHICH WERE DELIVERED LAST, OR IF

B) SUPPLIES GOODS CONSISTING OF SEVERAL PARTS OR PIECES AT THE MOMENT OF ACCEPTANCE OF THE LAST PART OR PIECE OR IF

C) GOODS DELIVERED REPEATEDLY DURING A DEFINED PERIOD, AT THE MOMENT OF ACCEPTANCE OF THE FIRST DELIVERED GOODS.

10.3. THE BUYER MUST MAKE THE WITHDRAWAL FROM THE CONTRACT IN WRITING. (HERE YOU CAN DOWNLOAD THE FORM FOR WITHDRAWAL FROM THE CONTRACT CONCLUDED IN OUR ONLINE STORE. IF YOU DECIDE TO RETURN THE GOODS YOU ORDERED WITHIN 14 DAYS, DOWNLOAD THE FORM TO YOUR COMPUTER, PRINT, FILL IT OUT AND SEND IT TOGETHER WITH THE GOODS.)< /p>

10.4. WITHDRAWAL FROM THE PURCHASE AGREEMENT ACCORDING TO THE TRANSITIONAL CLAUSE OF THESE GENERAL BUSINESS TERMS AND CONDITIONS MUST CONTAIN THE IDENTIFICATION OF THE BUYER, THE NUMBER AND DATE OF THE ORDER, THE EXACT SPECIFICATION OF THE GOODS, THE WAY IN WHICH THE SELLER SHOULD RETURN THE PAYMENT ALREADY ACCEPTED, AT LEAST THE ACCOUNT NUMBER AND/ OR POSTAL ADDRESS. AT THE SAME TIME WITH WITHDRAWAL FROM THE PURCHASE AGREEMENT, WE RECOMMEND DELIVERY TO THE SELLER WITH THE GOODS TOGETHER WITH ACCESSORIES, INCLUDING DOCUMENTATION, INSTRUCTIONS, WARRANTY LETTER, PROOF OF PAYMENT, ETC. AND IN THE ORIGINAL PACKAGING .

10.5. IF THE BUYER WITHDRAWS FROM THE CONTRACT, EACH SUPPLEMENTARY AGREEMENT RELATED TO THE AGREEMENT FROM WHICH THE BUYER WITHDRAWN IS ALSO CANCELED FROM THE BEGINNING.

10.6. THE BUYER MAY WITHDRAW FROM THE CONTRACT, WHOSE SUBJECT IS THE DELIVERY OF GOODS, EVEN BEFORE THE PERIOD FOR WITHDRAWAL FROM THE CONTRACT STARTS TO EXPIRY. THE WITHDRAWAL PERIOD IS PRESERVED IF THE BUYER SENDS A NOTICE OF EXERCISE OF THE RIGHT TO WITHDRAW BEFORE THE WITHDRAWAL PERIOD EXPIRES.

10.7. THE SELLER SHALL REFUND THE BUYER'S PURCHASE PRICE INCLUDING COSTS WHICH THE BUYER EXPENDED IN CONNECTION WITH THE ORDER OF THE GOODS IN THE CASE OF VALID WITHDRAWAL FROM THE CONTRACT IF THE BUYER SUBMITS TO THE SELLER WITH THE GOODS WRITTEN DOCUMENTS OF THE EXPENDED COSTS WHICH THE BUYER SPENT IN CONNECTION WITH ORDERING THE GOODS. THE COSTS OF RETURNING THE GOODS ARE NOT BEARED BY THE BUYER ONLY IF THE GOODS DID NOT FULLY MEET THE QUALITY REQUIREMENTS AND AT THE SAME TIME WAS DEFECTIVE. FULLY RESPONSIBLE FOR THE GOODSGOODS WITH THE SAME OR SIMILAR CHARACTERISTICS THAT ARE INDICATED IN THE PRODUCT OFFER ON THE SELLER'S WEBSITE ARE CONSIDERED THE QUALITY REQUIREMENTS.

10.8. THE SELLER IS NOT OBLIGATED TO REFUND ALL PAYMENTS PURSUANT TO SECTION 10.8 TO THE BUYER. OF THESE GENERAL TERMS AND CONDITIONS BEFORE THE GOODS ARE DELIVERED BY THE BUYER OR UNTIL THE BUYER PROVES THAT THE GOODS HAVE BEEN SHIPPED BACK TO THE SELLER. PAYMENT FOR THE PURCHASED GOODS WILL THEREFORE BE PAID BY THE SELLER TO THE BUYER ONLY AFTER DELIVERY OF THE RETURNED GOODS TO THE ADDRESS SPECIFIED IN SECTION 10.5. OF THESE GENERAL TERMS AND CONDITIONS OR UPON SUBMISSION OF PROOF OF RETURN OF THE GOODS, WHICHEVER COMES FIRST.

10.9. IF THE BUYER WITHDRAWS FROM THE CONTRACT WITHIN THE SENSE OF SECTION 10.2. OF THESE GENERAL TERMS AND CONDITIONS AND WILL DELIVER TO THE SELLER GOODS THAT ARE USED AND DAMAGED OR INCOMPLETE OR THE VALUE OF THE GOODS IN QUESTION IS REDUCED AS A RESULT OF SUCH HANDLING OF THE GOODS BEYOND THE SCOPE OF HANDLING NECESSARY TO DETERMINE THE PROPERTIES AND FUNCTIONALITY OF THE GOODS , THE SELLER HAS A CLAIM AGAINST THE BUYER FOR COMPENSATION DAMAGES IN THE AMOUNT OF THE VALUE OF REPAIR OF THE GOODS AND RESTORATION OF THE GOODS TO THE ORIGINAL CONDITION RESP. THE PROPERTY HAS THE RIGHT TO DEMAND FROM THE CONSUMER REFUND FOR THE REDUCTION IN THE VALUE OF THE GOODS.

10.10. THE BUYER IS OBLIGED TO SEND BACK OR DELIVER THE GOODS TO THE SELLER WITH ACCESSORIES, INCLUDING DOCUMENTATION, INSTRUCTIONS, WARRANTY LETTER, PROOF OF PAYMENT, ETC. WITHIN 14 DAYS FROM THE DAY OF WITHDRAWAL FROM THE CONTRACT. AND IN THE ORIGINAL PACKAGING.

10.11. WHEN WITHDRAWING THE CONTRACT, THE BUYER SHALL BEAR THE DIRECT COSTS OF RETURNING THE GOODS TO THE SELLER OR A PERSON AUTHORIZED BY THE SELLER TO ACCEPT THE GOODS. THE DIRECT COSTS ASSOCIATED WITH THE RETURN OF THE GOODS CANNOT BE REASONABLY CALCULATED IN ADVANCE. ACCORDING TO THE AVAILABLE INFORMATION, THE ESTIMATE OF THESE COSTS IS EXPECTED DEPENDING ON THE SIZE, WEIGHT OF THE GOODS, THE DISTANCE FROM WHERE THE GOODS ARE RETURNED AND THE PRICES FOR WHICH THE SELECTED CARRIER PROVIDES ITS SERVICES TO THE BUYERS, IN THE AMOUNT FROM EUR 2 TO EUR 50.

10.12. WHEN WITHDRAWING FROM THE CONTRACT, THE BUYER ALSO BEARS THE DIRECT COSTS OF RETURNING THE GOODS, WHICH, DUE TO ITS NATURE, CANNOT BE RETURNED BY POST. THE DIRECT COSTS ASSOCIATED WITH THE RETURN OF THE GOODS CANNOT BE REASONABLY CALCULATED IN ADVANCE. ACCORDING TO THE AVAILABLE INFORMATION, THE ESTIMATE OF THESE COSTS IS EXPECTED DEPENDING ON THE SIZE, WEIGHT OF THE GOODS, THE DISTANCE FROM WHERE THE GOODS ARE RETURNED AND THE PRICES FOR WHICH THE SELECTED CARRIER PROVIDES ITS SERVICES TO THE BUYERS, IN THE AMOUNT FROM EUR 2 TO EUR 50.

10.13. IF THE BUYER FAILS TO FULFILL ANY OF THE OBLIGATIONS SET FORTH IN SECTIONS 10.4. And 10.5. OF THESE GENERAL TERMS AND CONDITIONS, WITHDRAWAL FROM THE PURCHASE AGREEMENT IS NOT VALID AND EFFECTIVE AND THE SELLER IS NOT OBLIGATED TO REFUND ALL PROOFABLE PAYMENTS PURSUANT TO SECTION 10.8. OF THESE GENERAL BUSINESS TERMS AND CONDITIONS TO THE BUYER AND AT THE SAME TIME HE IS ENTITLED TO THE COSTS ASSOCIATED WITH SENDING THE GOODS BACK TO THE BUYER.

ALTERNATIVE DISPUTE RESOLUTION:
The buyer - consumer - has the right to contact the seller with a request for correction (by email to (goldcarp@europe.com)) if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to this request or does not respond to it within 30 days from its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the ARS entity) according to Act 391/2015 Coll. ARS entities are authorities and authorized legal entities according to §3 of Act 391/2015 Coll., i.e. the Slovak Trade Inspection or a person registered in the relevant list kept by the Ministry of Economy of the Slovak Republic. The proposal can be submitted by the consumer in the manner determined under §12 of Act 391/2015 Coll. If several entities are responsible for ARS, the right The consumer has the choice of which of them to submit a proposal to. In addition to the ARS, the consumer has the right to turn to the materially and locally competent general or arbitration court.

The consumer can also file a complaint through the alternative dispute resolution platform of the RSO, which is available online at http://ec. europa.eu/consumers/odr/index_en.htm.

Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a seller, resulting from a consumer contract or related to a consumer contract. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer up to a maximum of EUR 5 including VAT.

The consumer has the right to contact the seller with a request for correction if he is not satisfied with the way in whichthe claimant has processed his claim or if he believes that the seller has violated his rights. If the seller responds negatively to the consumer's request or does not respond to it at all within 30 days from the date it was sent, the consumer has the right to submit a proposal to start an alternative dispute resolution (hereinafter referred to as "ARS"). Only disputes resulting from the contract between the seller and the consumer and disputes related to this contract can be resolved in the form of ARS, with the exception of disputes according to sec. § 1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The proposal to start the ARS is submitted to the ARS entity according to sec. § 3 of the cited law, with the help of a platform or form designated for that purpose, the model of which is annex no. 1 of the cited law. The ARS entity may demand payment of the ARS initiation fee from the consumer, but up to a maximum of EUR 5 including VAT. If several entities are responsible for the ARS, the consumer has the right to choose which of them to submit a proposal to. In addition to the ARS, the consumer has the right to turn to the materially and locally competent general or arbitration court. The ARS platform is available on the website: http://ec.europa.eu/consumers/odr /index_en.htm

The consumer has the right to contact the seller with a request for redress if he is not satisfied with the way the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds negatively to the consumer's request or does not respond to it at all within 30 days from the date it was sent, the consumer has the right to submit a proposal to start an alternative dispute resolution (hereinafter referred to as "ARS"). Only disputes resulting from the contract between the seller and the consumer and disputes related to this contract can be resolved in the form of ARS, with the exception of disputes according to sec. § 1 par. 4 of Act no. 391/2015 Coll. and disputes whose value does not exceed EUR 20. The proposal to start the ARS is submitted to the ARS entity according to sec. § 3 of the cited law, with the help of a platform or form designated for that purpose, the model of which is annex no. 1 of the cited law. The ARS entity may demand payment of the ARS initiation fee from the consumer, but up to a maximum of EUR 5 including VAT. If several entities are responsible for the ARS, the consumer has the right to choose which of them to submit a proposal to. In addition to the ARS, the consumer has the right to turn to the materially and locally competent general or arbitration court. The ARS platform is available on the website: http://ec.europa.eu/consumers/odr /index_en.htm

11. FINAL PROVISIONS

11.1. THE SELLER RESERVES THE RIGHT TO CHANGE THESE GENERAL TERMS AND CONDITIONS. THE OBLIGATION OF WRITTEN NOTIFICATION OF A CHANGE IN THESE GENERAL BUSINESS TERMS AND CONDITIONS IS FULFILLED BY POSTING IT ON THE WEBSITE OF THE SELLER'S ELECTRONIC STORE.

11.2. IF THE PURCHASE AGREEMENT IS CONCLUDED IN WRITING, ANY CHANGE TO IT MUST BE IN WRITING.

11.3. IN CASE OF DOUBT, THE CONTRACTING PARTIES AGREE THAT THE PERIOD OF USE IS CONSIDERED TO BE THE TIME FROM THE DELIVERY OF THE GOODS TO THE BUYER (INCLUDING THE DELIVERY DAY) ACCORDING TO SECTION 5.7. OF THESE GENERAL TERMS AND CONDITIONS UNTIL THE DAY OF RETURN OF THE GOODS TO THE SELLER, RESP. BY HANDING THE GOODS TO THE COURIER FOR THE PURPOSE OF ITS TRANSPORTATION TO THE SELLER.

11.4. THE CONTRACTING PARTIES HAVE AGREED THAT THE COMMUNICATION BETWEEN THEM WILL BE CONDUCTED PRIMARILY IN THE FORM OF E-MAIL MESSAGES, RESP. THROUGH MAILS.

11.5. THE RELEVANT PROVISIONS OF THE CIVIL CODE, ACT NO. 22/2004 Z.Z. ON ELECTRONIC BUSINESS AND ON CHANGE AND DIMPLEMENTATION OF LAW NO. 128/2002 Coll. ON THE STATE CONTROL OF THE INTERNAL MARKET IN MATTERS OF CONSUMER PROTECTION AND ON AMENDMENTS TO SOME LAWS IN THE WORDING OF ACT NO. 284/2002 Coll. IN THE WORDING OF LATER REGULATIONS, LAW NO. 250/2007 Z.Z. ON CONSUMER PROTECTION AND AMENDMENT OF SLOVAK NATIONAL COUNCIL ACT NO. 372/1990 Coll. ON OFFENSES PURSUANT TO LATER REGULATIONS AND LAW NO. 102/2014 Z.Z. ON CONSUMER PROTECTION WHEN SELLING GOODS OR PROVIDING SERVICES BASED ON A DISTANCE CONTRACT OR CONTRACT OUTSIDE THE SELLER'S PREMISES AND AMENDING SOME LAWS. THE RELEVANT PROVISIONS OF THE COMMERCIAL CODE APPLY TO THE RELATIONS NOT REGULATED BY THESE GENERAL BUSINESS TERMS AND CONDITIONS, WHICH HAVE ARISED BETWEEN THE SELLER AND THE BUYER, WHO IS A BUSINESS COMPANY OR A NATURAL PERSON - ENTREPRENEUR.

11.6. THESE GENERAL TERMS AND CONDITIONS BECOME EFFECTIVE AGAINST THE BUYER UPON SENDING THE ELECTRONIC ORDER TO THE BUYER.

11.7. BY SENDING THE ORDER, THE BUYER CONFIRMS THAT HE HAS READ THESE GENERAL TERMS AND CONDITIONS.

WITHDRAWAL FROM CONTRACT

1. Right to withdraw from the contract

You have the right to withdraw from this contract without giving a reason within 14 days.

The period for withdrawing from the contract expires after 14 days from the day when you or a third party designated by you, with the exception of the carrier, takes over the goods.

When exercising the right to withdraw from the contract, inform us of your decision to withdraw from this contract by a clear statement (for example, by letter sent by post or e-mail) to the address Gold Carp, Námestie Kossutha 5, Komárno 94501, Slovakia or goldcarp@europe.com. For this purpose, you can use the sample form for withdrawing from the contract, which you can download from http://www.haldorado-shop.sk/odstupenie-od-zmluvy.doc. If you use this option, we will immediately confirm the acceptance of withdrawal from the contract on a durable medium (for example by e-mail).

The withdrawal period is preserved if you send a notice of exercise of the right to withdraw from the contract before the withdrawal period expires.

2. Consequences of withdrawing from the contract

After withdrawing from the contract, we will return all payments that you made in connection with the conclusion of the contract, especially the purchase price, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a different type of delivery than the cheapest standard delivery method we offer. Payments will be returned to you without undue delay, at the latest within 14 days from the day we receive your notice of withdrawal from this contract. Their payment will be made in the same way that you used for your payment, unless you have expressly agreed to a different payment method, without charging any additional fees.

Payment for the purchased goods will be paid to you only after the returned goods have been delivered back to our address or upon presentation of a document proving the return of the goods, whichever occurs first

3. Method of returning goods from the consumer

a) Send the goods back to us or bring them to our address within 14 days at the latest

from the date of exercising the right to withdraw from the contract. The deadline is considered preserved if the goods

send it back before the 14-day period expires.

b) You (consumer, customer) bear the direct costs of returning the goods.

c) You are only responsible for any reduction in the value of the goods as a result of handling them by others

in a way other than what is necessary to determine the nature, properties and functionality of the goods.

IN KOMÁRNO ON 01.08.2018